Return Policy

Returns and Exchanges

Please contact us at support@hellovelloura.store before sending any item back. Returns must be approved in advance. Once we review your request, we will provide the appropriate return instructions and return address.

Please do not send returns to an address shown on your package or to any supplier or fulfillment warehouse unless we have specifically instructed you to do so. Returns sent without prior authorization may not be accepted.

If your item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos of the issue so we can review it and help resolve it.