Shipping Policy

Shipping Information

Thank you for shopping with Velloura. We work with our fulfillment partners to get your everyday essentials to you. Please review the information below before placing your order.

Free Shipping

We offer free shipping on qualifying orders over $50. Any applicable shipping charges for orders below this threshold will be shown at checkout before you complete your purchase.

Order Processing

Orders generally require 1–3 business days to process before they are shipped. Processing times are separate from shipping transit times. During busy periods, holidays, or promotions, processing may take longer.

Estimated Shipping Times

• Items shipping from a U.S. warehouse: approximately 3–5 business days in transit.
• Items shipping from an overseas warehouse: approximately 10–15 business days in transit.

Shipping estimates begin after an order has been processed and dispatched. The warehouse used can vary by product and availability. If your order contains multiple items, they may ship separately and arrive at different times.

Order Tracking

Once your order has shipped, we will send tracking information to the email address provided at checkout when tracking is available. Please allow time for the carrier to scan and update the tracking information.

Shipping Delays

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs inspections, or other circumstances outside our control. We appreciate your patience if your order takes longer than expected.

Incorrect or Missing Shipping Information

Please check that your shipping address and contact details are correct before submitting your order. Contact us as soon as possible at support@hellovelloura.store if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Questions About Your Order?

If you have questions about shipping or tracking, contact us at support@hellovelloura.store and include your order number so we can help.

Last updated: November 11, 2026